Your phone line, answered day and night.
Maya picks up when your team can't. She takes bookings, handles changes and writes down complaints, using your own prices and policies. Each morning your team gets a short list of who to call back and what to approve.
- Every call answered
- Nothing made up
- A person when it matters
Voice Desk
Every call lands on your team's desk
Bookings to approve, callbacks to make and requests to own, each with the reference the caller was given.
This is Voice Desk with sample data. Click around, every page works.
Saffron Car Rental / Overview
After hours, opens 08:00Trusted by the region's
leading businesses
- EMAAR
- ADNOC
- enoc
- NAKHEEL
- DAMAC
- Dubai South
- Dubai Airports
- Dubai Properties
- Emarat
- Copart
- Joseph Smart Solar
- Falcon Pack
- Alokozay
- SignArt Pro
- Art Source
- wenodo
Meet Maya
Meet Maya, the COM8 Voice agent
A voice that sounds like your best agent
How it works
Every call answered, understood
and turned into the right next step
- 01
Bookings after hours
Calls that used to ring out overnight become quotes and draft bookings. Prices and availability come from your system, so the agent has no way to make a number up.
Draft booking AV-7K3M saved · Waiting for approval
- 02
Changes it can't verify
When an extension or change can't be confirmed, the agent doesn't promise it. It books a callback with a window and the reason, so your team starts the day ready.
Callback P2 · 9–10 am · Extension request
- 03
Complaints, in the caller's words
Complaints are captured word for word, never summarised away, and always handed to a person with an owner, a due time and a promise the caller heard.
Ticket TK-V5M8 · Owner assigned · Callback by 10 am
- 04
Emergencies go to a person
Breakdowns, accidents and safety calls are never put off. A high severity ticket is raised first, then the call is warm transferred with a briefing, any hour.
Urgent ticket raised · Transferring to roadside desk
Capabilities
Everything your front desk does, without the queue
From the first hello to the morning callback, COM8 Voice understands the request, acts on your live data and leaves your team a clean record of every call.
Understands Every Request
Bookings, changes, complaints and emergencies, even several in one call
English & Arabic
Answers in the caller's language, switches when they do
Warm Handoff
A person, with a briefing, whenever it matters
Morning Callback Queue
Sorted by what hurts most if missed, each with a window and a reference
Per-Branch Reports
Containment, SLA and overrides by branch
Industries
Built for businesses that can’t afford a missed call
Clinics
Book appointments around the clock with AI Voice Agent
The pilot
Live on your own phone line in two weeks
A two week pilot on the after hours window only. It is proved on your calls, with your team approving every booking, before anything changes in office hours.
- 01
Before day one
Number & owners
We agree three things: the number to point at the agent, the transfer targets for urgent calls, and who owns the morning queue at eight o'clock.
- 02
Week 1
Knowledge & systems
Your services, locations, policies and FAQs become the agent's knowledge. Your reservation system connects through our adapter, or we use our own inventory module.
- 03
Week 1
Testing
Thirty scripted test calls run the agent end to end, then your team makes real test calls. Corrections are made before a customer hears it.
- 04
Week 2
After-hours go-live
The line goes live after hours only. Nothing changes during office hours, and your team approves every booking.
- 05
End of week 2
Joint review
We review the calls together: what was contained, what became a callback, and where staff had to correct the agent.
- 06
Success measures
What the pilot proves
Success is three numbers: calls answered that used to ring out, promises kept inside their window, and how often staff corrected the agent.
Trust & privacy
One agent. Every call, accounted for.
Disclosed. Recorded. Never left without an exit.
Every caller hears that they're speaking to an automated assistant and that the call is recorded. Card numbers are never taken by voice, recordings stay in-region, and anyone can ask for a person at any time.
- Automation and recording disclosed on every call
- No card details by voice, payment links only
- Your data is never used to train any model
- Maya
- Your number
- Encrypted
- Disclosed & recorded
- No card data
- Human handoff
- UAE region
- Transcripts
Never miss another call
Two weeks from signing to your line answered. Your number, your systems, your team approving every booking.
Frequently asked questions
It answers your business phone line with an AI voice agent that understands what the caller needs and acts on it using your live data, like availability, prices and existing bookings. Then it leaves your team a clean record to review, approve or follow up.
No. Prices, availability and policies come only from your systems or your knowledge base. If the agent can't check something, it doesn't say it. It books a callback or hands the call to a person.
Breakdowns, accidents and safety calls are never deferred and never handled by AI alone. The agent raises a high-severity ticket and warm-transfers the caller to your emergency or roadside line, 24/7.
English and Arabic today. It answers in the caller's language and only switches if the caller does. More languages, such as Hindi, Urdu and Malayalam, are on the roadmap.
Yes. During office hours they're transferred immediately; after hours they get a callback at the top of the morning queue. The agent says so in its opening line.
No. It refuses card numbers if a caller starts reading them out. Payments go through a secure link sent by SMS or WhatsApp, which keeps voice calls out of card-data scope.
A pilot takes about two weeks: load your knowledge and connect your systems, run scripted and real test calls, then go live after hours only while your team approves every booking.