Call types
Billing & Deposits
Deposit, refund and invoice questions answered from your data, or turned into a ticket with the booking linked.
What Maya checks
- Booking found by reference or caller ID
- Status read from your system
- Payment links by SMS or WhatsApp, never card numbers by voice
- Ticket and callback when a person is needed
- The rule
- No card details by voice
- Routed to
- Accounts
Products that handle it
Start with the calls you lose tonight
Most pilots start after hours with bookings, changes and emergencies, then move into office hours once the numbers are clear.