Every booking call answered, even when the counter is closed.
Flights land at 2 a.m. and breakdowns don't wait for office hours. COM8 Voice quotes, books, extends and escalates on your line around the clock.
Saffron Car Rental / Overview
After hours, opens 08:00Good morning. Here is where the desk stands.
Promises due today
5
Next window 08:00–09:00
Bookings awaiting approval
3
AED 2,464 waiting on a decision
Open tickets
2
1 roadside, transferred
Calls handled
8
38% contained without a human
Due next
- P1Flight delayed, pickup movedAV-7Q2Lpickup in 6 h8–9 am
- P1Complaint: 90 minute waitTK-V5M8branch manager9–10 am
- P2Extension, class blockedAV-N4X82 extra days9–10 am
The challenge
- 01
Calls ring out after hours
Late arrivals, early pickups and travellers in other timezones call when the counter is closed, then book elsewhere.
- 02
Extensions need live checks
An extension depends on fleet availability that nobody can see at midnight, so it's either promised wrongly or not at all.
- 03
Breakdowns can't wait
Roadside and accident calls need a person immediately, with the details already captured.
A typical call, handled
Maya checks what she can, promises only what she can keep, and leaves your team a reference and a clear next step.
- Draft AV-7K3M saved
- Roadside transfer · 24/7
The calls COM8 Voice handles in Car Rental
- New Bookings & QuotesAvailability checked and prices quoted from your own system, then saved as a draft booking your team approves.
- Changes & ExtensionsChanges the agent can verify are handled on the call; anything it can't becomes a callback with a window and the reason.
- Roadside & EmergenciesBreakdowns, accidents and safety calls are never put off and never left to AI alone. A ticket first, then a warm transfer.
- Billing & DepositsDeposit, refund and invoice questions answered from your data, or turned into a ticket with the booking linked.
What the pilot is judged on
- 2wks
- From signing to your line answered
- ↑
- Calls answered that used to ring out
- ↑
- Promises kept inside their window
- ↓
- How often staff corrected the agent
The pilot
Live on your own phone line in two weeks
A two week pilot on the after hours window only. It is proved on your calls, with your team approving every booking, before anything changes in office hours.
- 01
Before day one
Number & owners
We agree three things: the number to point at the agent, the transfer targets for urgent calls, and who owns the morning queue at eight o'clock.
- 02
Week 1
Knowledge & systems
Your services, locations, policies and FAQs become the agent's knowledge. Your reservation system connects through our adapter, or we use our own inventory module.
- 03
Week 1
Testing
Thirty scripted test calls run the agent end to end, then your team makes real test calls. Corrections are made before a customer hears it.
- 04
Week 2
After-hours go-live
The line goes live after hours only. Nothing changes during office hours, and your team approves every booking.
- 05
End of week 2
Joint review
We review the calls together: what was contained, what became a callback, and where staff had to correct the agent.
- 06
Success measures
What the pilot proves
Success is three numbers: calls answered that used to ring out, promises kept inside their window, and how often staff corrected the agent.
Never miss another call
Two weeks from signing to your line answered. Your number, your systems, your team approving every booking.
Frequently asked questions
Yes, through one standard adapter for availability, quotes and bookings, or our own inventory module if you don't have an API.
Only prices returned by your pricing tool, with every fee and deposit spelled out. It has no way to invent a number.
They're never deferred. A high-severity ticket is raised and the caller is warm-transferred to your 24/7 roadside line.