Call types
Cancellations
Identity confirmed before anything changes, with fees explained from your written policy, never improvised.
What Maya checks
- Identity confirmed before any change
- Fee read from your cancellation policy
- One clear confirmation before acting
- Reference and summary sent afterwards
- The rule
- Confirm identity first
- Routed to
- Reservations
Products that handle it
Other call types
Start with the calls you lose tonight
Most pilots start after hours with bookings, changes and emergencies, then move into office hours once the numbers are clear.