Appointments booked while reception is closed.
Patients call before work, after work and at weekends. COM8 Voice books from your live schedule and puts urgent calls straight through to a person.
Marina Family Clinic / Overview
After hours, opens 08:00Good morning. Here is where the desk stands.
Appointments to confirm
4
Booked while reception was closed
Callbacks due
3
First at 8 am
Urgent calls put through
1
To the on call nurse
Calls handled
17
41% contained without a human
Due next
- P1Follow up after urgent transferCL-8K2Pon call nurse8–9 am
- P2New patient, Tuesday 10:30CL-4P2Hreception9–10 am
- P3Insurance questionCL-6T1Mbilling10–11 am
The challenge
- 01
Reception is swamped
Phones ring during consultations and check-ins, and patients hang up after a minute on hold.
- 02
Evening calls go to voicemail
Most people call when they're free, which is exactly when the clinic isn't.
- 03
Urgent calls need judgement
An urgent symptom must reach a person immediately, not wait in a queue.
A typical call, handled
Maya checks what she can, promises only what she can keep, and leaves your team a reference and a clear next step.
- Tuesday 10:30 booked
- Urgent call transferred
The calls COM8 Voice handles in Clinics
- New Bookings & QuotesAvailability checked and prices quoted from your own system, then saved as a draft booking your team approves.
- Changes & ExtensionsChanges the agent can verify are handled on the call; anything it can't becomes a callback with a window and the reason.
- CancellationsIdentity confirmed before anything changes, with fees explained from your written policy, never improvised.
- General QuestionsHours, locations, documents and policies answered in English or Arabic from your approved knowledge base.
What the pilot is judged on
- 2wks
- From signing to your line answered
- ↑
- Calls answered that used to ring out
- ↑
- Promises kept inside their window
- ↓
- How often staff corrected the agent
The pilot
Live on your own phone line in two weeks
A two week pilot on the after hours window only. It is proved on your calls, with your team approving every booking, before anything changes in office hours.
- 01
Before day one
Number & owners
We agree three things: the number to point at the agent, the transfer targets for urgent calls, and who owns the morning queue at eight o'clock.
- 02
Week 1
Knowledge & systems
Your services, locations, policies and FAQs become the agent's knowledge. Your reservation system connects through our adapter, or we use our own inventory module.
- 03
Week 1
Testing
Thirty scripted test calls run the agent end to end, then your team makes real test calls. Corrections are made before a customer hears it.
- 04
Week 2
After-hours go-live
The line goes live after hours only. Nothing changes during office hours, and your team approves every booking.
- 05
End of week 2
Joint review
We review the calls together: what was contained, what became a callback, and where staff had to correct the agent.
- 06
Success measures
What the pilot proves
Success is three numbers: calls answered that used to ring out, promises kept inside their window, and how often staff corrected the agent.
Never miss another call
Two weeks from signing to your line answered. Your number, your systems, your team approving every booking.
Frequently asked questions
No. It books, reschedules and answers practical questions from your knowledge base. Anything clinical or urgent goes to a person.
Yes. New-patient bookings can be held as drafts for reception to approve before they're confirmed.
Recordings and transcripts are stored in-region, with retention you configure.