Jobs booked and emergencies dispatched, day and night.
A burst pipe at midnight needs a person; a service booking needs a slot. COM8 Voice knows the difference and handles both on your line.
Cool Breeze Maintenance / Overview
After hours, opens 08:00Good morning. Here is where the desk stands.
Jobs to schedule
6
4 booked overnight
Emergencies dispatched
2
Water leak and power cut
Callbacks due
3
First at 8 am
Calls handled
15
33% contained without a human
Due next
- P1Water leak, ceiling drippingCB-7X2Non call plumber8–9 am
- P2AC service, Thursday morningCB-3K9Dscheduling9–10 am
- P3Quote for kitchen rewiringCB-5M4Rsales10–11 am
The challenge
- 01
Technicians can't answer
Your team is on a ladder or under a sink when the phone rings.
- 02
Emergencies come at night
Leaks, power failures and lockouts don't wait for business hours.
- 03
Bookings need details
Address, access and the exact problem are needed before anyone is sent.
A typical call, handled
Maya checks what she can, promises only what she can keep, and leaves your team a reference and a clear next step.
- Emergency dispatched
- Service booked · Thu
The calls COM8 Voice handles in Home Services
- New Bookings & QuotesAvailability checked and prices quoted from your own system, then saved as a draft booking your team approves.
- Roadside & EmergenciesBreakdowns, accidents and safety calls are never put off and never left to AI alone. A ticket first, then a warm transfer.
- Changes & ExtensionsChanges the agent can verify are handled on the call; anything it can't becomes a callback with a window and the reason.
- Billing & DepositsDeposit, refund and invoice questions answered from your data, or turned into a ticket with the booking linked.
What the pilot is judged on
- 2wks
- From signing to your line answered
- ↑
- Calls answered that used to ring out
- ↑
- Promises kept inside their window
- ↓
- How often staff corrected the agent
The pilot
Live on your own phone line in two weeks
A two week pilot on the after hours window only. It is proved on your calls, with your team approving every booking, before anything changes in office hours.
- 01
Before day one
Number & owners
We agree three things: the number to point at the agent, the transfer targets for urgent calls, and who owns the morning queue at eight o'clock.
- 02
Week 1
Knowledge & systems
Your services, locations, policies and FAQs become the agent's knowledge. Your reservation system connects through our adapter, or we use our own inventory module.
- 03
Week 1
Testing
Thirty scripted test calls run the agent end to end, then your team makes real test calls. Corrections are made before a customer hears it.
- 04
Week 2
After-hours go-live
The line goes live after hours only. Nothing changes during office hours, and your team approves every booking.
- 05
End of week 2
Joint review
We review the calls together: what was contained, what became a callback, and where staff had to correct the agent.
- 06
Success measures
What the pilot proves
Success is three numbers: calls answered that used to ring out, promises kept inside their window, and how often staff corrected the agent.
Never miss another call
Two weeks from signing to your line answered. Your number, your systems, your team approving every booking.
Frequently asked questions
They're raised as high-severity tickets and warm-transferred to your on-call technician, 24/7.
Yes, from the price list you provide. Anything outside it becomes a quote request for your team.
Yes. A reference and summary go out by SMS or WhatsApp after every booking.