No quote request lost between time zones.
Shippers call from every timezone. COM8 Voice captures every quote request and shipment question in full, then routes it to the desk that owns it.
Gulf Star Logistics / Overview
After hours, opens 08:00Good morning. Here is where the desk stands.
Promises due today
4
Next window 08:00–09:00
Requests for the desks
6
Quotes, shipments and claims waiting
Open tickets
3
Next due in 2 hours
Calls handled
11
27% contained without a human
Due next
- P1Quote: 2 containers to JeddahGS-4Q9Tpricing desk8–9 am
- P2Container held at portGS-7M2Koperations9–10 am
- P3Invoice queryGS-2R8Daccounts10–11 am
The challenge
- 01
Quotes arrive out of hours
Customers in other timezones call when your pricing desk is closed, and a missed quote is a missed shipment.
- 02
Details get lost
Origin, destination, volume and dates scribbled on a note rarely reach the person who prices them.
- 03
Shipment questions pile up
Status calls tie up operations staff who should be moving freight.
A typical call, handled
Maya checks what she can, promises only what she can keep, and leaves your team a reference and a clear next step.
- Quote request logged
- Callback 9–10 am
The calls COM8 Voice handles in Logistics & Freight
- Corporate & LeasingCorporate accounts, long-term leases and bulk enquiries qualified on the call and routed to your sales team.
- General QuestionsHours, locations, documents and policies answered in English or Arabic from your approved knowledge base.
- ComplaintsCaptured in the caller's own words, never summarised away, and always followed up by a named person.
- Billing & DepositsDeposit, refund and invoice questions answered from your data, or turned into a ticket with the booking linked.
What the pilot is judged on
- 2wks
- From signing to your line answered
- ↑
- Calls answered that used to ring out
- ↑
- Promises kept inside their window
- ↓
- How often staff corrected the agent
The pilot
Live on your own phone line in two weeks
A two week pilot on the after hours window only. It is proved on your calls, with your team approving every booking, before anything changes in office hours.
- 01
Before day one
Number & owners
We agree three things: the number to point at the agent, the transfer targets for urgent calls, and who owns the morning queue at eight o'clock.
- 02
Week 1
Knowledge & systems
Your services, locations, policies and FAQs become the agent's knowledge. Your reservation system connects through our adapter, or we use our own inventory module.
- 03
Week 1
Testing
Thirty scripted test calls run the agent end to end, then your team makes real test calls. Corrections are made before a customer hears it.
- 04
Week 2
After-hours go-live
The line goes live after hours only. Nothing changes during office hours, and your team approves every booking.
- 05
End of week 2
Joint review
We review the calls together: what was contained, what became a callback, and where staff had to correct the agent.
- 06
Success measures
What the pilot proves
Success is three numbers: calls answered that used to ring out, promises kept inside their window, and how often staff corrected the agent.
Never miss another call
Two weeks from signing to your line answered. Your number, your systems, your team approving every booking.
Frequently asked questions
No. It captures the full request and sends it to your pricing desk with a callback window. Rates always come from your team.
Yes. Freight inquiries can flow into COM8 Fleet, or into your own system through a webhook.
Yes. During office hours they're transferred immediately; after hours they're first in the morning queue.