Every property enquiry captured and qualified.
An unanswered enquiry is a lead for someone else. COM8 Voice answers every call from your listings, qualifies the caller and books the viewing.
Marina Keys Real Estate / Overview
After hours, opens 08:00Good morning. Here is where the desk stands.
New leads today
7
3 after hours, 1 landlord
Viewing requests waiting
4
Oldest waiting 9 hours
Urgent maintenance open
1
2 routine for the morning
Callbacks due
5
Next window 08:00–09:00
Due next
- P1AC failure, tenant in Marina GateMK-2H8Vmaintenance8–9 am
- P2Viewing: 2 bed in JBRMK-6Q3Tleasing agent9–10 am
- P3Landlord wants a valuationMK-9L5Asales10–11 am
The challenge
- 01
Agents are out on viewings
Calls from listing portals arrive while agents are driving or showing a property.
- 02
Leads go cold fast
A buyer who isn't answered calls the next listing within minutes.
- 03
Unqualified calls waste time
Agents spend hours on calls that were never going to convert.
A typical call, handled
Maya checks what she can, promises only what she can keep, and leaves your team a reference and a clear next step.
- Viewing requested
- Lead routed to agent
The calls COM8 Voice handles in Real Estate
- New Bookings & QuotesAvailability checked and prices quoted from your own system, then saved as a draft booking your team approves.
- General QuestionsHours, locations, documents and policies answered in English or Arabic from your approved knowledge base.
- Corporate & LeasingCorporate accounts, long-term leases and bulk enquiries qualified on the call and routed to your sales team.
- ComplaintsCaptured in the caller's own words, never summarised away, and always followed up by a named person.
What the pilot is judged on
- 2wks
- From signing to your line answered
- ↑
- Calls answered that used to ring out
- ↑
- Promises kept inside their window
- ↓
- How often staff corrected the agent
The pilot
Live on your own phone line in two weeks
A two week pilot on the after hours window only. It is proved on your calls, with your team approving every booking, before anything changes in office hours.
- 01
Before day one
Number & owners
We agree three things: the number to point at the agent, the transfer targets for urgent calls, and who owns the morning queue at eight o'clock.
- 02
Week 1
Knowledge & systems
Your services, locations, policies and FAQs become the agent's knowledge. Your reservation system connects through our adapter, or we use our own inventory module.
- 03
Week 1
Testing
Thirty scripted test calls run the agent end to end, then your team makes real test calls. Corrections are made before a customer hears it.
- 04
Week 2
After-hours go-live
The line goes live after hours only. Nothing changes during office hours, and your team approves every booking.
- 05
End of week 2
Joint review
We review the calls together: what was contained, what became a callback, and where staff had to correct the agent.
- 06
Success measures
What the pilot proves
Success is three numbers: calls answered that used to ring out, promises kept inside their window, and how often staff corrected the agent.
Never miss another call
Two weeks from signing to your line answered. Your number, your systems, your team approving every booking.
Frequently asked questions
Yes, from the listing information you provide. It won't make promises about price negotiations. Those go to your agents.
By area, property type or agent, with a summary and callback window attached to each lead.
It can request a viewing slot for your agent to confirm, or book directly into a shared calendar.