Every kind of call, handled the right way
Eight kinds of call, each with its own rule. Maya handles a call herself when she can check the facts, and hands it to a named person with a promise when she can't.
Saffron Car Rental / Insight / Calls
AllAfter hoursFlaggedNeeds review
Search caller, phone, intent| When | Caller | Intent | Outcome | Length |
|---|---|---|---|---|
| 23:40 | +971 50 ··· 4821 | New booking | Draft AV-7K3M | 2:14 |
| 01:12 | +971 55 ··· 1190 | Extension | Callback P2 | 1:48 |
| 02:05 | +971 52 ··· 7734 | Complaint | Ticket TK-V5M8 | 3:02 |
| 02:47 | +971 56 ··· 3302 | Roadside | Warm transfer | 0:52 |
| 05:30 | +971 50 ··· 6618 | Documents (Arabic) | Answered | 0:41 |
| 06:58 | +971 58 ··· 2047 | Deposit refund | Callback P3 | 1:12 |
Call types
Eight kinds of call, one rule each
Open any call type to see what Maya checks, who she hands it to and what your team gets.
- 01New Bookings & QuotesAvailability checked and prices quoted from your own system, then saved as a draft booking your team approves.Draft until approvedRouted to Reservations
- 02Changes & ExtensionsChanges the agent can verify are handled on the call; anything it can't becomes a callback with a window and the reason.Never promises what it can't checkRouted to Operations
- 03CancellationsIdentity confirmed before anything changes, with fees explained from your written policy, never improvised.Confirm identity firstRouted to Reservations
- 04Roadside & EmergenciesBreakdowns, accidents and safety calls are never put off and never left to AI alone. A ticket first, then a warm transfer.Transfer immediatelyRouted to Roadside desk
- 05ComplaintsCaptured in the caller's own words, never summarised away, and always followed up by a named person.Always a person follows upRouted to Complaints owner
- 06Billing & DepositsDeposit, refund and invoice questions answered from your data, or turned into a ticket with the booking linked.No card details by voiceRouted to Accounts
- 07General QuestionsHours, locations, documents and policies answered in English or Arabic from your approved knowledge base.Knowledge base onlyRouted to Maya, answered on the call
- 08Corporate & LeasingCorporate accounts, long-term leases and bulk enquiries qualified on the call and routed to your sales team.Qualify, then routeRouted to Sales team
Hindi, Urdu and Malayalam are on our language roadmap. Read more
Start with the calls you lose tonight
Most pilots start after hours with bookings, changes and emergencies, then move into office hours once the numbers are clear.