English and Arabic on One Line
Callers in the UAE switch languages mid-sentence. Here is how the agent follows them, and what's next on the language roadmap.
Follow the caller, don't lead
The greeting is short and bilingual. From the caller's first sentence, the agent continues in that language. If they switch halfway through a booking, it switches with them without losing the details already given.
Numbers, dates and names
Numbers are where voice agents stumble. References are read in short groups, prices include the currency, and times are always given in the branch's timezone: never assumed from the caller.
What's next
- Hindi and Urdu: the most requested additions from pilot customers.
- Malayalam: for businesses serving large Keralite communities.
- Each language is added only after scripted testing with native speakers.
Frequently Asked Questions
Yes. The greeting language and order are configurable per number.
Transcripts are stored in the language spoken, with a summary in your team's working language.
COM8 Conversation Design
Conversation Design
Designers who write how the agent speaks, listens and hands over, working with the teams who answer the phone today.
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