Call types
Roadside & Emergencies
Breakdowns, accidents and safety calls are never put off and never left to AI alone. A ticket first, then a warm transfer.
What Maya checks
- Caller asked if they are safe
- Local emergency services advised when needed
- High-severity ticket raised before the transfer
- Warm transfer with a briefing, 24/7
- The rule
- Transfer immediately
- Routed to
- Roadside desk
Products that handle it
Start with the calls you lose tonight
Most pilots start after hours with bookings, changes and emergencies, then move into office hours once the numbers are clear.