Guests answered in their language, at any hour.
Reservation calls, late arrivals and guest requests don't keep office hours. COM8 Voice answers in English and Arabic and hands the rest to the right team.
Palm Bay Hotel / Overview
After hours, opens 08:00Good morning. Here is where the desk stands.
Reservations to confirm
5
AED 6,780 in bookings
Guest requests open
3
2 for the morning shift
Callbacks due
2
First at 9 am
Calls handled
21
46% contained without a human
Due next
- P1Late check in, lands 02:10PB-3N7Qfront desk8–9 am
- P2Airport pickup for 2 guestsPB-9D4Kconcierge9–10 am
- P3Group booking, 12 roomsPB-5W1Hsales10–11 am
The challenge
- 01
Reservation lines ring out
Night audit staff can't take booking calls and run the front desk at the same time.
- 02
International callers
Guests call in different languages from different timezones.
- 03
Requests go unrecorded
Airport pickups, late check-ins and special requests get lost between shifts.
A typical call, handled
Maya checks what she can, promises only what she can keep, and leaves your team a reference and a clear next step.
- Answered in Arabic
- Late check-in noted
The calls COM8 Voice handles in Hotels
- New Bookings & QuotesAvailability checked and prices quoted from your own system, then saved as a draft booking your team approves.
- Changes & ExtensionsChanges the agent can verify are handled on the call; anything it can't becomes a callback with a window and the reason.
- General QuestionsHours, locations, documents and policies answered in English or Arabic from your approved knowledge base.
- ComplaintsCaptured in the caller's own words, never summarised away, and always followed up by a named person.
What the pilot is judged on
- 2wks
- From signing to your line answered
- ↑
- Calls answered that used to ring out
- ↑
- Promises kept inside their window
- ↓
- How often staff corrected the agent
The pilot
Live on your own phone line in two weeks
A two week pilot on the after hours window only. It is proved on your calls, with your team approving every booking, before anything changes in office hours.
- 01
Before day one
Number & owners
We agree three things: the number to point at the agent, the transfer targets for urgent calls, and who owns the morning queue at eight o'clock.
- 02
Week 1
Knowledge & systems
Your services, locations, policies and FAQs become the agent's knowledge. Your reservation system connects through our adapter, or we use our own inventory module.
- 03
Week 1
Testing
Thirty scripted test calls run the agent end to end, then your team makes real test calls. Corrections are made before a customer hears it.
- 04
Week 2
After-hours go-live
The line goes live after hours only. Nothing changes during office hours, and your team approves every booking.
- 05
End of week 2
Joint review
We review the calls together: what was contained, what became a callback, and where staff had to correct the agent.
- 06
Success measures
What the pilot proves
Success is three numbers: calls answered that used to ring out, promises kept inside their window, and how often staff corrected the agent.
Never miss another call
Two weeks from signing to your line answered. Your number, your systems, your team approving every booking.
Frequently asked questions
Through our adapter layer, availability and reservations can be read from and written to your property management system.
English and Arabic today, switching when the caller does. More languages are on the roadmap.
Group and corporate enquiries are qualified on the call and routed to your sales team with a callback.